Privacy policy

Furry Friends Depot values your privacy. This Privacy Policy describes how your personal information is collected, used, and secured when you shop on our e-commerce platform. Furry Friends Depot is owned and operated by SMN Dropshipping LLC, a limited liability company registered in the State of Florida, United States.

  • Information We Collect: When you make a purchase or browse our catalog, we collect necessary data including your name, physical shipping address, billing address, contact phone number, email address, and encrypted payment details. We also automatically collect device parameters such as IP address and browser type to enhance our site performance.

 

  • How Do We Use Your Information?: We use this data strictly to fulfill orders, process payments securely, coordinate domestic shipping, send tracking alerts, and communicate updates about your pet orders.

 

  • Third Party Sharing for Fulfillment: To run an efficient, automated e-commerce store, we securely transmit your name, phone number, and physical U.S address to our trusted logistics and supply chain fulfillment platform Teem Drop. This data sharing is executed strictly to package and deliver your pet goods directly to your door. Your payment information is fully encrypted and never stored by our suppliers.

 

  • United States Consumer Privacy Rights: We comply with all applicable United States state and federal privacy acts (including the California Consumer Privacy Act / CCPA). US residents have the specific right to access the personal information we hold about them, to ask that their personal information be corrected, updated, or deleted, or to opt-out of behavioral tracking. If you would like to exercise this right, please contact us through the contact information below.

 

  • Data Security: Our store architecture is built on the secure Shopify infrastructure. Financial transactions are transmitted using industry-leading Secure Sockets Layer (SSL) encryption to protect your sensitive data from unauthorized access.

 

  • Contact Us: For more information about our privacy practices, questions, or if you would like to make a complaint, please contact us by e-mail at support@furryfriendsdepot.us or by mail using the details below:
    • Mailing Address: 7901 4th St N #35012, St. Petersburg, FL 33702
    • Support Hours: We respond to all inquiries within 24 business hours, Monday -Friday, 9 AM -5 PM EST.