Refund policy

At Furry Friends Depot, we want both you and your pet to be completely satisfied with your purchase. Furry Friends Depot is owned and operated by SMN Dropshipping LLC, a limited liability company registered in the State of Florida. We offer a 30-day satisfaction guarantee under the terms outlined below.

  • 30-Day Return Policy: You have 30 days from the date of package delivery to request a return. To be eligible your pet products must be unused, free of pet hair/dander, in their original product box, and in 100% re-sellable condition.  

 

  • Pet Tech Warranty & Electronic Disclosures:
    • Defective Devices: All pet tech products and smart electronic devices are covered by a 30-day functional warranty. If an electronic component fails to power on or function correctly out of the box, we will provide a prepaid return label and issue a brand-new replacement.  
    • Sanitation Exclusion: For health and hygiene safety, any automated pet fountains, pet feeders, or smart litter boxes that have been filled with food, water, or litter cannot be returned or refunded once used, unless there is a verified mechanical or factory defect. (Note: Per our operational scope, we do not sell or support automated litter boxes).

 

  • Pet Toy & Hygiene Disclosures: For health and sanitary safety, any pet toys, plush chew items, or interactive training toys that show signs of animal use, biting, slobber, or wear cannot be returned or refunded. Returns are strictly accepted only for brand-new, unopened toys in their original packaging. 

 

  • Fulfillment & Domestic Lost Transit Clause
    Because our inventory dispatches via domestic logistics streams through our partner, Teem Drop, we track all shipments directly to your U.S. doorstep. A domestic package is officially considered lost or severely delayed if it has not successfully arrived within 20 business days after dispatch. If your package has not arrived within this 20-day window, please contact us at support@furryfriendsdepot.us for an immediate priority reshipment or a full refund.

 

  • How to Start a Return: 
    • Do Not Return to Sender: Please do not mail items back to the fulfillment address stamped on your package shipping label.
    • Contact Support: Email us at support@furryfriendsdepot.us with your order number and photos of the item.
    • Return Authorization: Our customer care team will provide you with a authorized United States return depot address.

 

  • Refund Processing: Once your return is delivered and passes physical quality inspection at our depot, we will notify you via email. Approved refunds will be automatically applied back to your original payment method within 3 to 5 business days.